Varco

Support

Questions, problems, or a verb form that looks wrong? Write to varco-support@ciaobeppe.com. A real person reads every message.

Inside the app, Menu → Aiuto explains every screen.

Common questions

Do I need an account?

No. Varco works fully offline without one, and everything is saved on your device. An account is only for backing up and syncing your data with Varco Complete.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone or iPad, open Settings → your name → Subscriptions → Varco. Deleting the app or your Varco account does not cancel a subscription.

Can I get a refund?

Refunds for App Store purchases are decided by Apple. You can request one at reportaproblem.apple.com.

I have a new phone. How do I get my data back?

With Varco Complete, sign in to your account on the new device and your verbs, vocabulary, corrections and progress come back. If you subscribed but the app shows Varco Lite, use Restore purchases on the subscription screen.

I forgot my password.

On the sign-in screen, choose Forgot password. We email you a 6-digit code to set a new one. If the email doesn't arrive, check your junk folder.

How do I delete my account and data?

Open Menu → Account → Delete account. This erases your cloud copy and the data on that device, and can't be undone. Your other devices are signed out but keep their data until you delete the app there. You can also email us and we will delete it for you.

How do I type accented letters?

Press and hold a vowel on the keyboard to pick à, è, é, ì, ò, ù. In a quiz, an answer with a missing accent still counts, with a reminder. When you add a word, an apostrophe after a vowel becomes the accent: citta' becomes città.

A conjugation looks wrong.

You can correct any form in the app, and your correction is used from then on. We'd also like to hear about it, so we can fix it for everyone: write to varco-support@ciaobeppe.com.